CLINIC
OPERATIONS
MANAGER
Full Time | In Person | Daniel Island, SC | Non-Clinical
We are looking for a systems-minded operator who thrives in both structure and people-facing environments. Management and operational experience is strongly preferred.
JOIN THE TEAM
This is not your average receptionist, front desk, or passive administrative support role.
The Clinic Operations Manager ensures our Charleston clinic schedules stay near capacity, operations run efficiently, and patients experience a high level of service at every touch point. This person has a managerial role in our team member onboarding and overall patient experience.
As the primary operational point of contact, you will manage day-to-day clinic flow and serve as a confident first touchpoint for prospective and current patients.
You will grow to own the operational engine that keeps our providers fully booked and our growth predictable. Your work directly impacts revenue, patient experience, and our ability to scale to multiple clinics.
You will:
Manage provider schedules, including cancellations, rescheduling, and schedule adjustments
Manage, train, and oversee clinical staff regarding patient experience, systems, and operations
Optimize scheduling efficiency and maintain strong provider utilization
Respond to inbound calls and guide prospective patients toward booking consults or evaluations
Maintain organization and accuracy within our CRM (Hubspot), and EMR systems
Report and monitor key clinic metrics
Provide light weekend support
Build administrative workflows that keep the clinic running smoothly
Welcome patients to our Daniel Island clinic and maintain a professional, organized environment
Check in with patients throughout their plan of care and support review requests
When executed well, providers stay near capacity, patients feel supported and valued, and daily operations run smoothly.
Made 2 Move helps active people overcome pain and injuries, transform their health, and stay active for life.
WHAT
SUCCESS
LOOKS LIKE
Maintain average speed-to-lead under 10 minutes during business hours
All team members are consistently following the right procedures
Build a weekly reactivation pipeline for past leads and patients
Develop clear dashboards to track metrics in real time
Create & document SOPs for core operational processes
Utilization remains within target range
Confidently & accurately answer all operational questions from patients & providers
No active patients left without scheduled visits
Systems function predictably and improve over time
Primary Responsibilities:
Scheduling & Capacity Optimization
Lead Management & First Point of Contact
CRM, EMR & Systems Organization
Operational Oversight & Administrative Workflows
Patient Experience & In-Clinic Leadership
Light Weekend Support
You're the right person for this role if:
You like improving systems and building operational workflows
You're very comfortable managing and training employees
You identify problems and areas for improvement and you take initiative to solve them
Your mentality is "this could be better and here's how"
You're organized, proactive, detail oriented, and systems-minded
You are proficient at answering phones and discussing services & pricing
You feel very strong with technology and process improvement
You're able to manage interruptions without losing structure
You enjoy being held accountable to measurable results.
You live an active, fitness-forward lifestyle
This role is NOT for someone who wants a quiet, easy, low-responsibility admin position.
This role is NOT a pure receptionist role.
This role is NOT for someone who wants to sit behind a front desk and scroll on their phone.
This role is NOT for someone who wants a list of tasks and to be constantly told what to do.
This role is NOT for someone who is uncomfortable with consistent, direct feedback and measurement via performance metrics.
At Made 2 Move, we spend the time to get to know our patients and build a personalized plan that leads to real change.
From runners with knee pain, moms with back pain, to lifters with shoulder pain: we work with a wide range of demographics and diagnoses, but they all have one thing in common: they care about their health.
We believe healthcare should address root problems with solutions that give lasting results, while helping people actually get healthier and more resilient along the way.
Many healthcare providers will tell patients to stop running or give up activities they love because they’re “bad” for them. We believe in teaching our patients how to keep doing what they love — safely, sustainably, and for the long haul.
What we believe:
We believe that great physical therapy isn’t about quick fixes, checklists, or lame home exercise programs — it’s about relationships. In order to help our patients, we must truly know them.
Most of healthcare nowadays looks more like sickcare.
We believe physical therapy should be proactive, not reactive.
We believe strength and movement drive physical adaptation.
We believe pain is complex and not solved through passive care.
We believe patients deserve time, attention, and a real relationship.
We believe our role is to raise someone’s baseline health, not just get them out of pain.
We believe everyone deserves the freedom to move and exercise without pain.
OUR MISSION
We empower our clients by giving them movement freedom and removing barriers to their long term health.
OUR TEAM
Our team of Doctors of Physical Therapy and Movement Specialists is dedicated to helping people overcome pain and injuries, get back to doing what they love, and stay active and healthy - for life.
OUR VISION
We strive to inspire our community to prioritize their health so they can be strong, resilient, and adaptable.
Compensation & Benefits:
55,000 - 80,000 potential salary based on experience and growth within the role
401k 4% Employer Match
15-20 Days PTO
Continuing Education & Professional Development
This role has meaningful growth potential as we expand to additional clinics. Increased responsibility and compensation will follow demonstrated performance.
Qualifications:
2+ years professional experience (post-college preferred + healthcare experience preferred).
Comfortable working inside CRM systems.
Strong written and verbal communication skills.
Organized and proactive.
Interested in growth and leadership.
This is a growth-track position designed for someone above entry level. We are looking for someone who wants to grow with us.