Made 2 Move Physical Therapy | Charleston & Summerville Physical Therapy

Privacy Policy

Last Updated: 12-16-2025

Prime Performance Rehab LLC, doing business as Made 2 Move (“Made 2 Move,” “we,” “our,” or “us”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website and digital platforms.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

Our website
Online contact forms
Free phone consult bookings
Email, text message, and phone communications initiated through our website
Analytics and marketing tools connected to our website

This Privacy Policy does not replace or supersede our Notice of Privacy Practices for individuals who become patients and receive physical therapy services.

2. Health Information & HIPAA Clarification

Information submitted through our website (including contact forms, consult requests, or general inquiries) is not considered protected health information (PHI) under HIPAA until you formally become a patient and complete required intake and consent documentation.

Once you become a patient of Made 2 Move, your medical information is handled in accordance with HIPAA and our Notice of Privacy Practices.

We encourage users not to submit sensitive medical information through website forms unless specifically requested as part of the official patient onboarding process.

Information provided through this website is not intended to be medical advice and should not be relied upon as a substitute for professional evaluation or treatment.

3. Information We Collect

a. Information You Provide Voluntarily

We may collect information you choose to provide, including:

Name
Email address
Phone number
General messages or inquiries (for example, “How can we help?”)
Information shared during free phone consult bookings
Communications via email, text message, or phone

You may voluntarily share health-related details. We do not require detailed medical information through our website forms.

b. Website & Usage Information

When you visit our website, we may automatically collect:

IP address
Browser and device type
Pages viewed and time spent on pages
Referring website or source

This information helps us understand how our website is used and improve functionality and user experience.

c. Cookies, Analytics & Advertising

We use cookies and similar technologies to:

Enable website functionality
Analyze website traffic and performance
Support marketing and advertising efforts

We may use analytics and advertising platforms such as Google Analytics and Meta (Facebook) tools. These platforms may collect anonymized or aggregated data and do not receive medical or treatment information.

You can modify your browser settings to decline cookies. Some website features may not function properly if cookies are disabled.

4. How We Use Your Information

We may use your information to:

Respond to inquiries and contact requests
Schedule and conduct free phone consults
Provide appointment reminders and follow-ups
Send educational content, newsletters, and updates
Send marketing or promotional communications
Improve our services, website, and communications
Comply with legal obligations and protect our rights

5. Communication Consent (Email & Text Messages)

By providing your email address or phone number, you consent to receive communications from Made 2 Move related to:

Your inquiry or consult
Appointments, reminders, and follow-ups
Educational and marketing content

You may opt out of marketing emails using the unsubscribe link provided and opt out of text messages by replying STOP or contacting us directly. Opting out will not affect essential service-related communications.

6. Third-Party Tools & Platforms

We use trusted third-party service providers to operate our business, including but not limited to:

HubSpot (CRM, forms, email communications, call tracking)
Online scheduling software
Text messaging platforms
Analytics and advertising providers

These vendors are required to maintain appropriate security and confidentiality standards. We do not sell your personal information.

7. AI & Automation

We may use automation and artificial intelligence–assisted tools to support administrative and operational functions, such as organizing inquiries or managing communications.

These tools:

Do not make medical decisions
Do not provide treatment recommendations
Do not replace care provided by licensed physical therapists

8. Information Sharing

We do not sell or rent your personal information.

We may share information only as necessary to:

Provide requested services
Operate our business systems
Comply with applicable laws, court orders, or lawful governmental requests
Protect the rights, safety, and property of Made 2 Move

Mobile opt-in data and consent for text messaging are never shared with third parties for marketing or promotional purposes.

9. Data Security

We take reasonable administrative, technical, and physical measures to safeguard your information. However, no method of data transmission or storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can promptly remove it.

11. Your Rights

You have the right to:

Request access to your personal information
Request corrections
Request deletion of non-medical data
Opt out of marketing communications at any time

Requests can be made using the contact information below.

12. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected by the “Last Updated” date at the top of this page. Continued use of our website constitutes acceptance of the updated policy.