This is not your average receptionist, front desk, or passive administrative support role.

The Clinic Operations & Patient Coordinator ensures our Charleston clinic schedules stay near capacity, operations run efficiently, and patients experience a high level of service at every touch point. 

This role serves as the primary operational point of contact. You will manage day-to-day clinic flow while also serving as a confident first point of contact for prospective and current patients.

You will grow to own the operational engine that keeps our providers fully booked and our growth predictable. Your work directly impacts revenue, patient experience, and our ability to scale to multiple clinics.

You will:

• Manage provider schedules, including cancellations, rescheduling, and schedule adjustments

• Optimize scheduling efficiency and maintain strong provider utilization

• Respond to inbound calls and inquiries

• Guide prospective patients toward booking consults or evaluations

• Follow up with potential new patients and missed consults

• Maintain organization and accuracy within our CRM and EMR systems

• Report and monitor key clinic metrics

• Handle administrative workflows that keep the clinic running smoothly

• Welcome patients to the Daniel Island clinic and maintain a professional, organized environment

• Check in with patients throughout their plan of care and support review requests

When executed well, providers stay near capacity, patients feel supported and valued, and daily operations run smoothly.

Opportunities for growth include operations or sales management.